Terms and conditions
General conditions of sales contract single tourist services
The contracts, by which regarding services of only housing, or transportation or other, cannot be configured as organization of a trip or tourist package, are regulated by the following CCV dispositions art.1, n. 3 and n. 6, art. from 17 to 23, art. from 24 to 31 and is therefore understood as referring to the corresponding figures regarding sales of the single tourist services.
Contractual Conditions
Happy Camp Family Holidays is the owner or the mobile homes only, which are located in the sites listed in the art. 13 (open air accommodation facilities) of the Legislative Decree 79/2011.
According to the above-mentioned decree, open air accommodation facilities are:
a) tourist resorts;
b) campsites;
c) campsites into farm holidays locations;
d) amusement holiday parks.
Into the open air accommodation facilities, the following aspects are guaranteed:
a) constant surveillance of the facility during opening times;
b) constant presence of a responsible person or a delegate;
c) insurance cover against liability risks towards customers.
To those contracts relate the following clauses of the Legislative Decree n. 79 dated May 23, 2011 are applied. Application of said clauses does in no way determine the configuration of the contracts such as tourist packages.
The terminology of the cited clauses relative to the tourist package contract (trip organization etc.) is therefore understood as referring to the corresponding figures regarding sales of the single tourist services.
Particular needs of the traveller
The traveller shall be held responsible for communicating, in writing, his particular special needs and requests at the time of reservation. Happy Camp Family Holidays reserves the right to accept them, in writing, post reception of the acceptance by the purveyor who will be providing the service.
The organizers must provide in writing to the agency, which in time will communicate this to the traveller, the feasibility and eventual added costs that these particular requests will entail.
Obligation of assistance
In case the booking was made directly by the traveller, the organizer is legally bound to lend the necessary assistance to the consumer, assistance imposed by the professional diligence exclusively as it refers to the obligations pertinent to the job description and as stated by the law or the working contract.
The organizer is not responsible to the consumer for the non-compliance of obligations held by the individual sellers (such as travel agencies, tour operators, campsite directors), who will have to promptly inform Happy Camp Family Holidays in order to be able to offer a solution.
Bookings & regulations
The booking is deemed finalized upon receipt of official written confirmation from Happy Camp Family Holidays. Such confirmation is conditioned by receipt of the inscription fees of no more than 25% of the participation fee, to be paid either at the moment of booking or upon receipt of the booking confirmation.
The remainder fees should be received on or before the 30th day prior to departure. Non-compliance with these terms gives Happy Camp Family Holidays the right to consider the traveler as having cancelled the trip.
If you buy through Scalapay you will receive immediately your order and you can pay in 3 instalments. Take note that the instalments will be sold to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize such assignment.
Cancellations
Cancellation of the trip gives the right to a refund consisting of the amount versed, minus the indicated penalties, for the inscription and the costs of cancellation services I.T. and individual reservations.
The contracts, by which regarding services of only housing, or transportation or other, cannot be configured as organization of a trip or tourist package, are regulated by the following CCV dispositions art.1, n. 3 and n. 6, art. from 17 to 23, art. from 24 to 31 and is therefore understood as referring to the corresponding figures regarding sales of the single tourist services.
Contractual Conditions
Happy Camp Family Holidays is the owner or the mobile homes only, which are located in the sites listed in the art. 13 (open air accommodation facilities) of the Legislative Decree 79/2011.
According to the above-mentioned decree, open air accommodation facilities are:
a) tourist resorts;
b) campsites;
c) campsites into farm holidays locations;
d) amusement holiday parks.
Into the open air accommodation facilities, the following aspects are guaranteed:
a) constant surveillance of the facility during opening times;
b) constant presence of a responsible person or a delegate;
c) insurance cover against liability risks towards customers.
To those contracts relate the following clauses of the Legislative Decree n. 79 dated May 23, 2011 are applied. Application of said clauses does in no way determine the configuration of the contracts such as tourist packages.
The terminology of the cited clauses relative to the tourist package contract (trip organization etc.) is therefore understood as referring to the corresponding figures regarding sales of the single tourist services.
Particular needs of the traveller
The traveller shall be held responsible for communicating, in writing, his particular special needs and requests at the time of reservation. Happy Camp Family Holidays reserves the right to accept them, in writing, post reception of the acceptance by the purveyor who will be providing the service.
The organizers must provide in writing to the agency, which in time will communicate this to the traveller, the feasibility and eventual added costs that these particular requests will entail.
Obligation of assistance
In case the booking was made directly by the traveller, the organizer is legally bound to lend the necessary assistance to the consumer, assistance imposed by the professional diligence exclusively as it refers to the obligations pertinent to the job description and as stated by the law or the working contract.
The organizer is not responsible to the consumer for the non-compliance of obligations held by the individual sellers (such as travel agencies, tour operators, campsite directors), who will have to promptly inform Happy Camp Family Holidays in order to be able to offer a solution.
Bookings & regulations
The booking is deemed finalized upon receipt of official written confirmation from Happy Camp Family Holidays. Such confirmation is conditioned by receipt of the inscription fees of no more than 25% of the participation fee, to be paid either at the moment of booking or upon receipt of the booking confirmation.
The remainder fees should be received on or before the 30th day prior to departure. Non-compliance with these terms gives Happy Camp Family Holidays the right to consider the traveler as having cancelled the trip.
If you buy through Scalapay you will receive immediately your order and you can pay in 3 instalments. Take note that the instalments will be sold to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize such assignment.
Cancellations
Cancellation of the trip gives the right to a refund consisting of the amount versed, minus the indicated penalties, for the inscription and the costs of cancellation services I.T. and individual reservations.
- Up to 30 days prior to arrival → free cancellation;
- From 29 to 9 days prior to arrival date → 50% of the inscription fee;
- From 8 to 4 days prior to arrival date → 75% of the inscription fee;
- Less than 4 days from arrival date → no reimbursement possible, cancellation fee 100%.
Any traveller who decides to interrupt a trip, already started, will not be eligible for a refund.
Complaints
The consumer, as stated by D.L. 79 dated 23.05.2011, is obliged to formally denounce, in writing and with receipt of postage, any complaints regarding problems with the tourist package to both the organization and to the tourist structure where he or she is lodged, within and no longer than 10 working days after departure from the respective holiday destination.
Any breach of contract must be contested by the consumer without delay, enabling the organizer or a company representative to remedy the situation in loco.
Any complaints can be also addressed to customerservice@happycamp.com.
Responsibility
The responsibility of Happy Camp Family Holidays towards the traveler and their belongings is regulated by the law and international conventions concerning the responsibility of travel organizers and the services of “all-inclusive” trips, in effect at the time of occurrence of the facts concerning responsibility (in particular D.L. 79 dated 23.05.2011).
The responsibility of Happy Camp Family Holidays can in no way exceed the limits of said law and international conventions.
Happy Camp Family Holidays confirms the compliance to standards with reference to the accommodation, including terraces and verandas. Happy Camp therefore shall not be held responsible for damages and/or accidents occurring outside of its property, such as swimming pools, playgrounds, and other facilities and grounds owned by the campsites, which are directly responsible for compliance to standards and law.
Trip cancellations and amendments
Happy Camp Family Holidays, as stated by the art. 10 of the law 1084 dated 27.12.77 and of the UC directive 90/314, can, without incurring charges, totally or partially end the contract, without any obligation other than the restitution of the amounts received.
Price variation
The prices can be adjusted at any moment as a consequence of variation of carrier rates and costs of the tourist services. In cases in which the increase exceeds 10%, the client has the right to cancel the trip, communicating his decision in writing, within 24 hours of receiving notification of the increase.
Licence
Happy Camp Family Holidays licence number: 4481/06 dated 11.08.2006
Insurance policy
Happy Camp Family Holidays
HappyCamp S.p.A.
Vittoria Assicurazioni 670/35/905770 – 670/14/905174
CERTIFICATO N°2021-0917-2-0019 / FONDO DI GARANZIA named SECURE TRAVEL.
Mandatory communication as stated by the art. 17 of the law “6 February 2006 n. 38”: Italian law punishes, with imprisonment, all crimes connected to prostitution and/or child-related pornography, including those offences committed outside its borders.
Complaints
The consumer, as stated by D.L. 79 dated 23.05.2011, is obliged to formally denounce, in writing and with receipt of postage, any complaints regarding problems with the tourist package to both the organization and to the tourist structure where he or she is lodged, within and no longer than 10 working days after departure from the respective holiday destination.
Any breach of contract must be contested by the consumer without delay, enabling the organizer or a company representative to remedy the situation in loco.
Any complaints can be also addressed to customerservice@happycamp.com.
Responsibility
The responsibility of Happy Camp Family Holidays towards the traveler and their belongings is regulated by the law and international conventions concerning the responsibility of travel organizers and the services of “all-inclusive” trips, in effect at the time of occurrence of the facts concerning responsibility (in particular D.L. 79 dated 23.05.2011).
The responsibility of Happy Camp Family Holidays can in no way exceed the limits of said law and international conventions.
Happy Camp Family Holidays confirms the compliance to standards with reference to the accommodation, including terraces and verandas. Happy Camp therefore shall not be held responsible for damages and/or accidents occurring outside of its property, such as swimming pools, playgrounds, and other facilities and grounds owned by the campsites, which are directly responsible for compliance to standards and law.
Trip cancellations and amendments
Happy Camp Family Holidays, as stated by the art. 10 of the law 1084 dated 27.12.77 and of the UC directive 90/314, can, without incurring charges, totally or partially end the contract, without any obligation other than the restitution of the amounts received.
Price variation
The prices can be adjusted at any moment as a consequence of variation of carrier rates and costs of the tourist services. In cases in which the increase exceeds 10%, the client has the right to cancel the trip, communicating his decision in writing, within 24 hours of receiving notification of the increase.
Licence
Happy Camp Family Holidays licence number: 4481/06 dated 11.08.2006
Insurance policy
Happy Camp Family Holidays
HappyCamp S.p.A.
Vittoria Assicurazioni 670/35/905770 – 670/14/905174
CERTIFICATO N°2021-0917-2-0019 / FONDO DI GARANZIA named SECURE TRAVEL.
Mandatory communication as stated by the art. 17 of the law “6 February 2006 n. 38”: Italian law punishes, with imprisonment, all crimes connected to prostitution and/or child-related pornography, including those offences committed outside its borders.
