Travel safely!

Happy Camp is now offering you the chance to insure your holiday at special prices. 

Our partner ERGO Assicurazione Viaggi offers you a Stornohotel insurance cover against the risk of holiday cancelling or interruption!

This policy allows you to cancel your stay and receive a refund of the booking deposit and/or penalties due for serious and documented reasons, as well as a refund of the pro-rata amount of the unused days of stay in the event of an interruption of your holiday.
It can also be used in the event of a COVID-19 positive test or quarantine; in such cases:

• if you are unable to leave for your holiday because you and/or a travelling companion are subject to mandatory selfquarantine prior to arrival at the campsite;
• if you cannot leave for your holiday because prior to your arrival at the campsite you and/or a travelling companion have/has tested positive for Covid19 (either with or without symptoms);
• if on your arrival at the campsite prior to checkin you and/or a travelling companion have a body temperature of more than 37.5°C (99.5°F) and are therefore not allowed to enter despite having a negative swab test;
• if you are unable to leave for your holiday because prior to arrival at the campsite one of your family members/travel companions, whose name(s) is/are expressly stated in the policy, has tested positive for Covid19 and therefore needs assistance.

• Click on the link GO TO POLICY
• Fill in all the fields with your holiday details – remember to enter all the people who will be travelling with you – and quote the TOTAL amount of your holiday (not just the upfront booking deposit).
• Click on the CALCULATE button: the cost of your travel insurance (4.8%) will be displayed and you may then proceed to purchase the service.

SUMMARY TABLE

FAQ

• If, before arriving at the campsite for your stay, you are unable to travel because you and/or a travelling companion are subject to mandatory selfquarantine; please note, however, that the insurance policy does not cover you if you are subject to mandatory self-quarantine during your stay.
• If, before arriving at the campsite for your stay, you are unable to travel because you and/or a travelling companion have been tested positive of Covid19 (symptoms); please note, however, that the insurance policy does not cover you if you fall ill during your stay.
• If on arrival at the campsite before checkin you and/or a travelling companion have a body temperature of more than 37.5 degrees and are therefore not allowed to enter despite having a negative swab test;
• If, before arriving at the campsite for your stay, you are unable to travel because a family member/travel companion of yours, whose name(s) is/are expressly stated in the policy, has tested positive for Covid19 and therefore requires assistance.

N.B. The dates of the stay should remain the same as those indicated in the policy.

Is there an age limit for taking out the ERGO insurance policy?
Yes, there is. The policy cannot be taken out by persons who are 90 years of age or older at the time the policy is issued.

Is there a limit to the length of stay?
Yes, the maximum length of stay is 30 days
Does the policy cover if the insured party or a travelling companion is subject to mandatory quarantine?
Yes, but only if the quarantine obligation began before you checked in at the campsite. Please note: the policy does not cover you if you are subject to mandatory self-quarantine during your stay or if you fall ill during your stay.

Who can take out this policy?
Individuals who are part of the group of people described in the travel document. They shall be residents of the European Union and the European Economic Area.

Once I have taken out the insurance policy, can I change the names of travellers and/or add new ones?
No, the insurance policy is only valid for the natural persons named at the time of taking out the policy.

After taking out the insurance policy, can I change the date of my stay?
No, the insurance policy is only valid for the date of stay indicated when it is taken out.

After taking out the insurance policy, can I change the destination?
Yes, you can change the destination of your stay, as indicated on the policy, on the following terms:

• The stay should still be booked with Happy Camp;
• If the new destination is more expensive, a supplementary policy for the difference should be taken out within 48 hours of the change of stay;
• Please note: If the new destination is less expensive than the one indicated at the time of booking, there is no refund of the premium paid.